FAQs

• How can I enable international calling on my Infimobile plan?

You can enable international calling by adding an international calling plan add-on to your existing plan. This can be done quickly through the My Account section or by contacting customer support. You can also use the Quick Recharge feature to add the international calling plan for a faster option.

• Are there any additional charges for international calling?

International calling is included for high-end plans, including those we offer, except for the Lite and Deal Buster plans. For lower-tier plans, there may be an additional one-time charge to activate international calling for the current month.

• How do I recharge or purchase International Calling Credits?

Using supported online payment methods, users can recharge or purchase International Calling credits through the Infimobile portal. Additionally, customers can add credits directly in the My Account.

• How do I know if a specific country is included in the international calling plan?

Please contact our customer support for the list of countries.

• Can I call any country with the international calling add-on?

Yes, with the international calling add-on, you can make calls to over 85+ countries. However, certain restrictions and limitations may apply depending on your plan and destination.

• Can I make international calls with my current plan without enabling international calling?

No, international calling must be enabled on your plan to make international calls. Without the international calling add-on, international calls will not be supported.

• How do I know if my plan includes international calling?

Plans that include international calling will explicitly state “Free unlimited international calling to 85+ countries” in the plan details. You can also check with customer support or review your plan details in your account settings.

• Can I add international calling to my plan after I’ve activated it?

Yes, you can add international calling to your plan at any time by contacting customer support, accessing the Quick Recharges Page, or using the My Account portal. However, additional charges may apply depending on your plan and billing preferences.

• Are there any limitations on international calling with bundled global calling plans?

Yes, bundled global calling plans have limitations such as capped minutes for certain countries and restrictions on the number of unique numbers called. These limitations are outlined in the plan details.

• How can I view my international calling usage and history?

You can view your international calling usage and history in your account settings. Usage records for international calls are periodically updated and can be accessed for review.

• What happens to my international calling add-on if I change or deactivate my plan?

If you change or deactivate your plan, your international calling addon will expire along with your current plan. You will need to reactivate or add the addon to your new plan if you wish to continue using international calling.

• Can I make international calls from any location, or are there specific requirements?

International calling is available from any location where you have network coverage. However, certain international destinations may have additional restrictions or requirements.

• Can I use international calling while roaming?

International calling is available from any location within US, where you have Infimobile network coverage.

• Is there a limit to the number of international calls I can make in a month?

With bundled global calling plans, there may be limitations on the number of unique numbers called or capped minutes for certain destinations. However, with PayGo ILD plans, usage is based on the available credit.

• Can I make international calls to mobile phones and landlines?

Yes, international calling plans typically allow you to make calls to both mobile phones and landlines in the included countries. However, specific terms and conditions may vary depending on your plan.

• What happens if I exceed the limits of my international calling plan?

If you exceed the limits of your international calling plan, you will have to load PayGo credits to make or receive more international calls.

• Can I use international calling for business purposes?

Yes, international calling can be used for both personal and business purposes. Infimobile offers flexible plans to suit the needs of individual users and businesses alike.

• How can I make international calls beyond the designated numbers?

Users can make international calls beyond the designated numbers by using the PayGo ILD plan, which allows calls to any international destination.

• Can I choose specific countries for International Calling, or is it a bundled feature?

International Calling is available as a bundled feature, allowing users to call a predefined list of over 85+ countries.

• Can I customize my international calling plan to include specific countries?

International Calling plans are predefined and cannot be customized to include specific countries. However, users can make calls to any international destination using PayGo ILD credits.

• Can I make international calls to countries not included in the free calling list?

Yes, you can make international calls to countries not included in the free calling list using PayGo ILD credits. However, standard international calling rates will apply.

• Is enabling the international calling and PayGo ILD feature tax-free?

No, enabling the international calling feature is not tax-free. The tax applied depends on two factors: Zipcode: The tax rate can vary based on your location, as different regions have different tax rates. Total Amount: The tax may also be influenced by the total amount of the international calling charges. These factors are used to determine the applicable tax for your international calling feature.

• How can you add international credits to countries with limited calling options?

To add international credits to countries with limited calling options, follow these steps: 

Purchase Credits: Go to the purchase page on the Infimobile Website. Select Limited Countries: Choose the country you need additional credits for.

 Add Credits: Enter the amount of credits you wish to add and complete the transaction.